Business & IP Sale Opportunity – Microsoft Solutions Partner Software and SaaS Vendor

Metis Partners is pleased to present a unique opportunity to acquire the business and intellectual property (“IP”) owned by a UK-based Software and SaaS vendor of communication software designed to improve customer conversations and compliance (the “Company”).

Founded in 1991, the Company develops and sells software to help businesses communicate better with their customers and employees, by routing communications more effectively. The Company’s software enables organisations to manage customer interactions seamlessly from a single, unified platform. By leveraging Microsoft Teams, the technology enhances communication and collaboration between agents and the wider business, enabling faster, more consistent support across multiple channels – including voice, webchat, WhatsApp, SMS and email.

The Company operates a B2B business model, targeting SMEs that use Microsoft Teams phone-based sales and service teams operating in the UK, including Finance and Professional Services, Retail, Health and Local Government. In addition, for almost 30 years, the Company has cultivated longstanding reseller partnerships with BT, Deloitte and PwC.

The Company’s legacy services include:

• Mobile Compliance: Voice and SMS recording for regulated businesses
• Hosted Communications: IP Telephony and Applications as a Service

These legacy services were generating over £5m annual revenue in 2020 & 2021, and have now declined to circa £2m annually. In response to market changes, the Company has invested more than £1m developing new technologies: (i) an Informal Contact Centre for Teams, that integrates effortlessly with existing CRM and business systems via Microsoft Power Apps, while Power BI dashboards provide actionable insights from historical data to inform strategic decisions, and (ii) an innovative Voice AI Studio. The new technologies are currently in the early stage of commercialisation.

Product Overview

Software – Developed over 30 years, the Company’s proprietary legacy services software stack includes direct routing, mobile voice and SMS recording, and managed services for unified communications. The software is written in C/C++ Microsoft Visual Studio. Web, SQL and follows an Agile methodology.

Key benefits of the company’s legacy services include:

• Direct routing: Replaces existing telephony system with a set of cloud delivered features from Microsoft Teams and Direct Routing (PSTN) services; single point of access to monitor and manage all Microsoft services, including telephony.
• Mobile voice and SMS recording: industry-leading security safeguards providing privacy and data protection, necessary for high-risk industries including Finance and Professional Services, Health and Local Government; and a solution that’s compatible with all types of mobile handsets.
• Managed services for unified communications: Consolidate Microsoft Teams voice services into a single supplier to save costs and improve call-handling performance to maximise productivity and enhance customer experience; and quickly identify and resolve network issues to maintain service levels regardless of where employees are working from.

• Leverage a 35-year old brand name well established in its sector, with proven, trusted technology resold by blue-chip operators including BT, Deloitte and PwC, and has been a trusted solutions partners of Microsoft for more than 25 years.
• Acquire a proven technology stack that provides advanced, cost-effective functionality built to enhance Microsoft Teams, meaning SMEs avoid the cost of third-party contact centre solutions.
• Capitalise on the growing IT Services market, valued at $112 billion in 2025 and projected to reach $166 billion by 2031^[1], offering significant growth potential for scalable software solutions.

[1] United Kingdom IT Services Market Size & Share Analysis - Growth Trends and Forecast (2026 - 2031) Source: https://www.mordorintelligence.com/industry-reports/united-kingdom-itservices-market